PMAssist Blog

Does Using AI Make Your Business an Open Book?

By Todd Ortscheid Thursday, November 5, 2026

As artificial intelligence becomes more common in property management, concerns about privacy and legal discovery are growing with it. One recent federal court ruling has been interpreted by some commentators to mean that using an AI platform makes a company’s internal info... More +

AI-First or AI-Ready? Choosing the Right Path for Your Property Management Company

By Todd Ortscheid Monday, November 2, 2026

Property management leaders increasingly agree that artificial intelligence will become a meaningful part of daily operations. The harder question is how companies should prepare for that future without disrupting the work that still needs to happen today.One approach is to rebui... More +

Maintenance Billing Is Where Property Managers Quietly Lose Money

By Todd Ortscheid Thursday, October 29, 2026

Maintenance is one of the most demanding parts of property management. It requires constant communication among residents, owners, vendors, technicians, and accounting teams, often under pressure to resolve problems quickly.Yet many companies focus heavily on completing the repai... More +

Stop Charging Property Managers for Access to Their Own Data

By Todd Ortscheid Monday, October 26, 2026

Property management technology has changed dramatically over the past decade. What was once a single accounting platform has become an interconnected collection of tools for leasing, maintenance, inspections, communication, payments, reporting, and workflow management.That shift ... More +

Vendor Rebates in Property Management: Where Value Ends and Risk Begins

By Todd Ortscheid Thursday, October 22, 2026

Preferred vendor relationships can benefit property managers, property owners, and residents. A reliable vendor already understands the company’s standards, communicates effectively, and can often respond faster than someone receiving a work order for the first time.Some ve... More +

Why Structured PTO May Be Better Than an Unlimited Policy

By Todd Ortscheid Monday, October 19, 2026

Unlimited paid time off sounds like one of the most generous benefits a company can offer. Employees can take time when they need it without counting vacation days, monitoring a balance, or worrying that an illness will consume the time they hoped to use for a trip.In the right o... More +

How Property Managers Can Prepare for Management Fee Compression

By Todd Ortscheid Thursday, October 15, 2026

The traditional property management pricing model has remained relatively stable for years. Many companies charge a percentage of collected rent, add a leasing fee, and rely on those two revenue sources to support most of the operation.That model is beginning to face more pressur... More +

Why Door Count Is Not the Best Measure of Property Management Growth

By Todd Ortscheid Monday, October 12, 2026

Property management owners are frequently asked how many doors they manage. The number is easy to understand, simple to compare, and often treated as evidence of the company’s success.However, door count says very little about whether the business is financially healthy.A 4... More +

Before You Add AI, Fix the Process It Is Supposed to Improve

By Todd Ortscheid Thursday, October 8, 2026

Artificial intelligence can summarize conversations, draft emails, update records, answer routine questions, and complete repetitive tasks. That makes it tempting for property management companies to add AI wherever employees are spending too much time.The problem is that technol... More +

Why Relationship-Based Sales Wins in the Property Management Industry

By Todd Ortscheid Monday, October 5, 2026

A sales strategy that succeeds in one industry can create immediate resistance in another. This is especially true in property management, where professional relationships overlap across conferences, associations, online communities, vendor partnerships, and personal friendships.... More +